It answers from your documents, your Microsoft 365 and your tools, with sources. Multilingual (FR/DE/EN), verifiable answers, not generic AI content. Hosted in Switzerland at Infomaniak. Your data never leaves the country.
Generic Swiss AI assistants answer questions about the PDFs you upload. Synaps answers from your live business tools and your entire document base, respecting what each user is allowed to see.
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On average, your employees spend 20% of their time looking for information that exists somewhere in the company already : a customer file, an email, a procedure, a contract. That's about one and a half hours per day, per person, that doesn't create value.
And when an experienced colleague leaves, their knowledge of the files, the unwritten procedures, and the past decisions walks out the door with them. Synaps captures that knowledge as work happens and keeps it queryable, even after the departure.
For any team, every hour reclaimed from document search is an hour back for the work that matters: faster onboarding, fewer mistakes caused by outdated information, and clients who get a precise answer the first time around.
Sources: McKinsey Global Institute, “The social economy” (2012) · IDC, “The High Cost of Not Finding Information”.
Ingestion and semantic indexing of your internal documents: policies, procedures, contracts, manuals, notes. PDF (including scanned via OCR), Word, Excel, PowerPoint, Markdown.
Everything stays up to date automatically, with a governance layer to flag outdated documents.
Real-time connections to your business tools via MCP: documents and collaboration (SharePoint, Teams, Microsoft 365, Google Workspace), mail (Outlook, Gmail), storage (Synology, Dropbox), CRM and business applications.
Each integration is activated via a personal token you generate yourself, with no password sharing.
Multilingual conversational interface (FR/DE/EN). The assistant automatically queries the knowledge base and live data to synthesise an answer.
Every answer cites its sources, verifiable in one click: your real documents and business data, not the generic content of a public AI. No information, no made-up answer.
An assistant that answers questions saves minutes. An agent that watches your sources, prepares your meetings and drafts your replies saves far more. That is where the plans actually differ.
The whole catalogue is open on every plan. What the plan sets is how many agents you run at once: 2 on Starter, 5 on Business, 10 on Premium. You choose them, and you change them when your priorities change.
Monitoring agents observe and tell you. Nothing leaves without you.
The weekly list of questions your teams asked that nothing in your documents could answer. Your writing plan, written by your own staff.
Procedures not revised in too long, superseded versions, outdated regulations. Document governance without the spreadsheet.
You name up to five topics and a rhythm. The agent sends only what is new, each item with its source: never the same news twice.
Preparation agents draft and gather. You review and send.
The question is broken into sub-questions, full pages are read, and you get a synthesis report in which every statement cites its source.
A reply written from your documents and your actual exchanges on the subject, with sources, not from generalities. You review before sending.
The recording becomes a summary, a list of decisions and assigned tasks.
Before each meeting: the attendees, your latest exchanges with them and the relevant documents, brought together on one page.
Every Monday, the summary of your week: agenda, the emails that matter and the documents to handle first.
Enterprise: your own agents, built on your processes and connected to your internal systems.
Three families. Standard integrations cover document storage, wikis and communication: included on every tier, all of them. Those marked Premium connect structured business applications — ERP, CRM, accounting — and are counted per tier: 1 on Starter, 3 on Business, all of them on Premium and Enterprise. Official sources — federal law and the commercial register — are neither counted nor charged: they are there on every tier.
Microsoft office suite : Word, Excel, PowerPoint and PDF documents from SharePoint libraries.
Microsoft's document management and intranet platform.
Team knowledge base inside Microsoft Teams: procedures, internal guides and FAQs.
Google office suite : Drive, Docs, Gmail. Read-only access.
Markdown note editor with a knowledge graph, local storage.
Microsoft email and calendar, used by most Swiss SMEs.
Google's webmail, integrated with Google Workspace. Read-only access.
Documents on disk or an internal server, indexed with no cloud transit.
Synology network storage server, common in SMEs for shared files.
Cloud storage and file synchronisation service.
Swiss federal law: the Confederation's official texts, hosted on your own instance. Every answer cites the article.
Swiss central business register: official company data (UID, registered office, legal status).
Swiss business management software : invoicing, accounting, CRM and payroll.
Modular Swiss ERP covering accounting, payroll and business management.
Accounting and management suite designed for Swiss SMEs.
Financial management and payroll software for SMEs, available in Switzerland.
Swiss SME software : accounting, invoicing, payroll and stock.
CRM platform covering marketing, sales and customer support.
CRM for managing contacts, opportunities and the sales pipeline.
Supplier invoice digitisation with automatic recognition.
An integration missing for your business ? Let's discuss →
Infomaniak (Geneva). Our host’s datacenters are located in Switzerland and certified ISO/IEC 27001. No cross-border transfer: your data stays in Switzerland, with a Swiss host, under Swiss law.
Standard DPA signed with every client, register of processing activities maintained for each deployment.
Each deployment is backed up nightly. Encrypted backups, retained 30 days, stored in Switzerland.
Your data is never used to train a model. Open-weight models, served by Infomaniak’s Swiss AI API; you choose yours from your own admin interface, among those your Infomaniak plan offers.
For sensitive questions, anyone can open a temporary conversation: it is deleted after 8 hours and never enters the backups.
In May 2026, Infomaniak transferred the majority of its voting rights to a Swiss public-interest foundation, structurally protecting the company from any foreign acquisition. The longevity of the hosting provider is itself a factor of sovereignty.
The Synaps conversational AI assistant is the foundation of every plan: each tier adds active agents and Premium integrations on top of it.
To start with the essentials. Every standard integration, one Premium integration, and two active agents.
Standard technical configuration
For growing SMEs. Five active agents and priority support.
Includes bespoke configuration of your agents
For organisations with advanced needs. Every Premium integration, dedicated support.
Turnkey deployment and team training
For multi-site groups, dedicated infrastructure and integrations beyond the catalogue.
If you go above your plan’s limit, we contact you to move up to the next plan. Nobody is ever blocked.
Fair use: usage far beyond what a company of your size needs leads to a conversation, never to an invoice.
Monthly or annual plan, cancellable at the end of the current period.
Business hours: Monday–Friday, 08:00–17:00, Vaud public holidays excluded. A request received after 16:00 counts from the next business day. These times are for first response, not resolution.
60 minutes, video call
In a 60-minute video call, we identify your priority use cases and check feasibility. No commitment.
On-site audit · half a day · no commitment
An on-site audit that quantifies the time you can reclaim and scopes the implementation, with no obligation to proceed. This amount is fully deducted from the implementation costs.
Your customers ask the same questions all year. An assistant on your site answers them at any hour, in their language, from the sources you give it.
The public assistant runs on its own instance with its own index. It has no access to your internal documents: there is no route between the two, and nothing that has to be configured correctly for that to stay true.
Only the sources chosen for the public are copied into it: your website, your opening hours, your catalogue, your product sheets. Your contracts, client files and accounts stay where they are.
Every answer cites its source, and that source is a page the visitor can open themselves. A public assistant cannot cite a document the reader is not allowed to see.
A regular list of the questions that went unanswered. That is the list of what your website is missing — written by your visitors themselves.
Want it on your site? Show us the questions your customers ask most often. Discuss it →
Tell us briefly about your business: activity, size, main tools. We will propose a free assessment (60 min, video call) adapted to your context within 48 hours.
The demonstration can be carried out during the Digital Health Check, on your own documents (ingestion in less than 3 minutes) and a connection token you generate yourself from your business software. No data leaves the Swiss Infomaniak servers.
Synaps · a Dexo product
03 plates-formes Sàrl
Route de Massongex 4
1880 Bex, Switzerland