One and a half hours a day, per person, lost looking for information
On average, your employees spend 20% of their time looking for information that exists somewhere in the company already : a customer file, an email, a procedure, a contract. That's about one and a half hours per day, per person, that doesn't create value.
And when an experienced colleague leaves, their knowledge of the files, the unwritten procedures, and the past decisions walks out the door with them. Synaps captures that knowledge as work happens and keeps it queryable, even after the departure.
For an accounting firm, every hour reclaimed from documentary search translates directly into one additional billable hour. For other SMEs, it means faster onboarding, fewer mistakes caused by outdated information, and clients who get a precise answer the first time around.
Sources : McKinsey Global Institute, IDC.